Return and refund policy
Return & Refund Policy
Guangzhou Huifu Trading Co., Ltd.
Understanding Your Return Options
Qavmoria™ offers a selection of electronic products and accessories for everyday use. We recognize that an item may occasionally need to be returned or exchanged.
This policy explains the conditions for requesting a return, how to arrange a shipment back to us, what happens if an item arrives damaged, and how approved refunds are processed.
Please review the terms below before submitting a return request.
Return Request Period
Request a return within 30 days of receiving your eligible item.
Refund Processing
Up to 10 business days after refund approval.
Customer Service
Contact information available for return and refund inquiries.
Conditions for Returning an Item
Qavmoria™ provides a 30-day return period beginning on the date your purchase is delivered.
To qualify for a standard return, the product must satisfy the following requirements:
- The product remains in the condition in which it was originally delivered.
- It has not been used or worn.
- Any applicable original tags remain attached.
- The product is accompanied by its original packaging.
- A receipt, order record, or other acceptable proof of purchase is available.
Return requests must be submitted within 30 days after delivery. Meeting the eligibility requirements is necessary for a standard return.
Submitting a Return Request
Before sending any merchandise back, contact the Qavmoria™ customer service team to begin the return process.
Send your request to: service@qavmoria.com
Notify us that you would like to return a product and provide the relevant purchase information.
Our team will review the request and confirm whether the item is eligible for return.
Once authorized, you will receive a return shipping label together with instructions explaining where and how to send your package.
Do not ship merchandise before obtaining return authorization. Packages returned without prior approval will not be accepted.
Defective, Damaged or Incorrect Products
We recommend examining your order when it arrives. Check that the products received match your purchase and have not been damaged during delivery.
If an item appears defective, arrives damaged, or differs from what you ordered, contact our team immediately.
We will review the reported issue and determine the appropriate resolution based on the circumstances.
Products Excluded From Returns
Certain categories of merchandise are not eligible for return under this policy.
These exclusions include:
- Perishable merchandise, including food, plants, and flowers.
- Products made to order or customized for an individual customer.
- Personal care items, including certain beauty and hygiene products.
- Hazardous materials, flammable liquids, and gases.
- Original shipping charges paid during checkout.
- Sale items.
- Gift cards.
If you need clarification about whether a particular Qavmoria™ electronic product is eligible for return, please contact customer service before proceeding.
These exclusions do not override statutory consumer rights that cannot lawfully be excluded.
How Exchanges Are Handled
If you would prefer a different product or variation, the recommended process is to return the original purchase first.
Return Your Original Item
Request authorization and complete the return process for the item you no longer want.
Place a Separate Order
Once your return has been accepted, you can purchase the desired replacement product through a new order.
European Union – 14-Day Withdrawal Right
Customers whose orders are delivered to the European Union generally have a legal right to withdraw from an eligible distance purchase within 14 days without giving a reason.
This statutory right operates independently of the standard 30-day return policy.
For standard returns under our 30-day policy, products are expected to remain unused, unworn, with any applicable tags, original packaging, and proof of purchase.
EU statutory withdrawal rights, including rules on product handling, exceptions, and refunds, apply where required by law and are not restricted by the standard return conditions.
Refund Review & Processing
After your returned item reaches the designated return location, it will be inspected to confirm whether it meets the applicable return requirements.
We will notify you once the inspection has been completed and inform you whether the refund has been approved.
Approved Refunds
When a refund is approved, the amount will be returned to the original payment method used for the purchase.
Refund processing may take up to 10 business days. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Refund Follow-Up
If more than 15 business days have passed since your refund was approved, please contact service@qavmoria.com for assistance.
Return Shipping Address & Instructions
All returns must be authorized before a customer sends a package back.
Once your return request has been approved, Qavmoria™ will provide the appropriate return shipping label and destination instructions.
Please use the return address specified in those instructions. The company address listed above is the registered business contact address and should not be treated as the return destination unless our team explicitly confirms it.
To obtain return authorization and shipping instructions, email service@qavmoria.com before dispatching any merchandise.